Support

Support

Current Server Status

Current Hosting Status: No known issues at this time.

Recent Premium Hosting Changes

Vivid Image has always made a commitment to exclusive hosting environments for our clients’ websites. As server technology advances, we invest in changes that make a positive impact for you now and into the future. Our servers feature some of the newest capabilities available on the market: 1) Load Balancing reduces stress to the servers during high traffic spikes. Your site can reliably handle high traffic that won’t slow it down 2) Caching on the server gives your site an unprecedented boost in speed 3) Anti-Virus Software performs regular scans for malicious code to keep us informed how to best keep your website safe 4) Content Deliver Network (CDN), an optional feature for larger websites utilizing high volumes of images that takes advantage of world-wide locations to serve your images from an area closest to its viewers. The Internet is even faster when you can access information that doesn’t have to travel around the globe to get to you, but can be “housed” in a close location if/when it’s called upon.

Email File Storage Increases

Until recently, you were able to store up to 1 GB of data per Mailbox. We increased your ability to store larger files with up to 25 GB per Mailbox! Vivid Image is committed to looking for ways to make your online processes faster, easier, and more technologically advanced. Please don’t hesitate to ask us what we can look into on your behalf.

WordPress Upgrade Process Offers Heightened Protection and Maximum Security

Vivid Image takes the security of your website very seriously. Our staff has a WordPress upgrade process refined so that we automatically push WP updates to all websites on our Safe and Sound Plan two weeks after each new WordPress version is released, sufficiently tested and stable. This increases the core updates cycle time and includes routine WP Plugin updates.

We utilize the Smart Intelligence System to minimize and prevent automatically generated malicious attacks. It will block unwanted traffic and any IP’s trying to make unwanted, multiple attempts to log into your website. Vivid Image has multiple full-time staff who monitor server traffic, Internet security issues, software and WordPress Plug-in vulnerabilities, and any other issues that pose threats to your online business.

You’ve run into an Emergency

It can happen. If you’re running into issues during normal business hours (Monday – Friday 8-5 CST) give us a call at 320-587-8974 and you have direct access to our Tech Support Team. We’ll help you solve your problem.

If it’s after hours, please send an email to 911@vimm.com. One of our Tech Team will get back to you as soon as we can. If you can’t access your email, please use this form to get in touch with the Tech Support Team Member on call.

You’ve run into an Emergency

It can happen. If you’re running into issues during normal business hours (Monday – Friday 8-5 CST) give us a call at 320-587-8974. Your best bet is to get in touch with your Account Director if at all possible. They will know which resources are available to get things back on track. We’re here to support you!

If it’s after hours, please send an email to 911@vimm.com. One of our Tech Team will get back to you as soon as we can. If you can’t access your email, please use this form to get in touch with the Tech Support Team Member on call.

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