What’s working well
The Vivid Image staff overwhelmingly agree that we transitioned really quickly and seamlessly to working from home. With four regularly telecommuting team members, we had most of the necessary technology already in place and everyone used it daily. Our computer integrated phone system, project management and HR online portals, electronic invoicing, Zoom, and Slack were already tools that made working remotely easy to do very quickly. Another aspect that worked well is collaboration with clients, many of whom are in similar situations and eager to communicate via new methods so projects could continue as normal.
“As a developer my home setup was pretty much already in place when the shelter in place order started, so it was pretty easy for me to transition.” Justin
A few snags we’ve run into
The speed and reliability of the Internet is our most reported issue, but for the most part this has been a sporadic problem at most. With so many people at home at the same time trying to do work and digital learning, balancing computers, office space, noise control, and WiFi have provided some challenges. Many of our staff were tasked with creating office space quickly for themselves and others, putting desks, tables, and card tables to work. And as can be expected, troubleshooting and providing computer support remotely has been a challenge for our development team who feel it is easier to do from the office. They have done a great job of innovating in a number of ways.
What’s exceeded our expectations
Topping the list of exceeded expectations includes the way our team adjusted so quickly to the new normal and kept workflow the same. Everyone loves how communication with our team and clients is going, and most are reporting feeling even closer to each other. There is an appreciation for families stepping up to be considerate of important things everyone has going on during the day, the need to be flexible, and help each other out. Working remotely has cut commute times out for quite a few team members, and others have been surprised at how much they are liking remote work; when they quite frankly didn’t think they would.
“It is nice to have everyone experience how different remote work communication is compared to their normal communication funnels in the office.” Shayla
We have four team members who regularly telecommute, so they were already working from home when the rest of the team transitioned. Their insight is from a completely different perspective. All agree that the transition appeared to go so seamlessly, but Jackie shares a perk she’s noticed. “I like how everyone is getting more comfortable with video calls rather than phone calls. There is a place for phone calls too, but sometimes it’s nice to just see people in-person.” Margaret works from Montevideo, MN, and shares, “I like being part of the daily conversations and knowing what’s going on with my coworkers.”
“I like how everyone is getting more comfortable with video calls rather than phone calls.” Jackie
And of course, we all draw inspiration from our clients. Our team brought up countless client stories. There is a sense of honor in being part of their lives and offering support and guidance when they reach out for help. NETA took their FitFest Conference virtual, along with their certification workshops in record time. Excelsior Homes figured out how to do a virtual home tour, online open house event and have watched their website traffic increase by 50% over last year at this time.
Looking for guidance in leading your team through remote work? Set up a time to visit with Steve about the tools you can use to make this a positive and productive experience.