91% of younger adults trust online reviews as much as personal recommendations. In today's digital marketplace, reviews aren't just nice to have, they're essential. First Impressions Matter Just as you can quickly determine which pepper to grab in the grocery store based on split-second indicators such as appearance, age, color, size, and variety, consumers make snap decisions about which Continue Reading
Reviews
Does responding to customer reviews really make a difference for my business?
If your business has online reviews that is a great thing! Now you need to respond to those reviews. Pay attention to what people are saying about your business and engage with them by providing a response to both positive and negative reviews. The Importance of Fast Responses to Every Review Responding quickly to every review isn't just a nice courtesy—it's a critical business strategy. Continue Reading
10 Updates Your Social Community Wants to See
As social media algorithms become more sophisticated, so do the content palates of the users that play into them. Social media users are starting to understand how their engagement with social media posts will curate their feed. This means if you want to keep their attention and engagement, you need to start posting updates your social community wants to see. But how do you Continue Reading
Unsure Who Has Access To Your GBP? Here’s What To Do!
Many business owners express a common concern: they have no idea who has access to their Google Business Profile (GBP) and they don't know how to gain access themselves. This lack of control can bring problems for their business including being unable to reply to reviews, fix inaccurate information, and in return maintain their clients' trust. Thankfully, gaining access to your GBP is easier than Continue Reading
How to Handle Fake or Spam Reviews
Has your business been working diligently to keep reviews top-of-mind only to find that you have been hit with a spam review on Google or Facebook? This can be frustrating when you are working hard to build a strong online reputation for your company. Here's what you can do to help manage fake or spam reviews: On Google: Google will assess reported reviews based on Google's content Continue Reading
How Do I Leave a Google Review?
If you're looking for help with reviews, it's important to know that people don't leave reviews for one of two reasons; they don't know how to leave a review or they forget. If you've landed on this blog post looking for how to instruct your customers on how to leave reviews for your business, you need a system that will bypass the reasons people don't leave reviews, and we can help! Anyone Continue Reading
