Wondering how customers find you online with AI? At Vivid Image, we’ve always believed that a website should be more than just a digital brochure; it should be a high-performing tool that works for every visitor. Over the last year, our design team has moved beyond viewing accessibility as a simple "checklist" and transitioned into a philosophy of Inclusive Design. As we reflect on a year Continue Reading

What We Set Out to Do in Our First Office Hours The goal of office hours isn’t to overwhelm anyone with theory. It’s to slow down, simplify, and build practical systems that real teams can actually follow. We centered the conversation on one idea: Simple systems beat clever tactics. Instead of asking, “How do I get more reviews?” We asked, “What system can I put in place so reviews Continue Reading

The Way People Find and Choose Businesses is Quietly Changing We’re asking questions instead of scrolling, and clarity matters more than ever. This post shares what I’ve been noticing, which is why good businesses sometimes disappear, how context and consensus build trust, and a simple way we can help the people and places we care about. I’ve Been Noticing Something About How People Find Continue Reading

In Short, If marketing feels harder than it should, the problem usually isn’t effort. It’s that your efforts aren’t aligned long enough to compound. Small business owners aren’t short on effort. They’re posting, updating things, and trying to do the “right” marketing activities. And yet marketing still feels heavier than it should. Marketing isn't confusing in a loud way, but rather Continue Reading

Does Marketing Feel Harder Than It Should? This article is written for small, local, and independently owned businesses across industries. It builds on the same short video series but reframes the ideas around how everyday customers actually discover, evaluate, and choose local businesses. Over the past week, we shared a short video series called “What Most Local Businesses Get Wrong About…” Continue Reading

Why Google Business Profile Verification Fails (and What to Do Next) Claiming your Google Business Profile (GBP) is one of the most important steps you can take to improve your local visibility, but for many business owners, the process isn’t always smooth. From failed verifications to suspended listings, small issues can quickly turn into big frustrations. Here are five of the most common Continue Reading