Many business owners express a common concern: they have no idea who has access to their Google Business Profile (GBP) and they don't know how to gain access themselves. This lack of control can bring problems for their business including being unable to reply to reviews, fix inaccurate information, and in return maintain their clients' trust. Thankfully, gaining access to your GBP is easier than Continue Reading
Reviews
How to Handle Fake or Spam Reviews
Has your business been working diligently to keep reviews top-of-mind only to find that you have been hit with a spam review on Google or Facebook? This can be frustrating when you are working hard to build a strong online reputation for your company. Here's what you can do to help manage fake or spam reviews: On Google: Google will assess reported reviews based on Google's content Continue Reading
How to Respond to Negative Online Reviews
Online reviews are not new, but they are becoming more prominent. This is causing more businesses and customers to pay attention to them. Negative online reviews often capture the attention of viewers, customers and businesses alike. Two common questions: Deleting Negative Online Reviews Normally, you cannot delete negative or any online reviews. Online sources like Google, Facebook, Continue Reading
How Do You Ask For a Review?
People and search engines read reviews and look at the star ratings, how recent the reviews are, and the content within the reviews. Reviews are becoming more prominent in online listings and a key factor in your online reputation. Because of that we recommend that you pay attention to your reviews, ask for them and respond appropriately. Ways You Can Ask For a Review It can be quite simple. Continue Reading
How Reviews Helped a Local Realtor Sell A Home
I’ve previously shared information about how reviews are valuable, and that more and more people are looking at reviews prior to purchasing a product or doing business with a company. Attributing business success to reviews is another story. That puts proof to the value of reviews. True Value of Reviews At Vivid Image, we work with The Broll Team - Keller Williams Integrity Northwest, a real Continue Reading
Reviews Show Right in Google Maps!
If you don't have a Google Business Profile for your business, now is the time to create one! Having a listing will allow you to take control of your business's online reputation and make sure that potential customers are seeing the best reviews of your business. Once you have a listing, you can start monitoring your reviews, responding to them, and publicly thanking your loyal customers. If Continue Reading
